Nice Companies Finish First: Why Cutthroat Management Is Over--and Collaboration Is In
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The result? But instead, I will say, 'Let's see how much progress we can make,'" he recently told the Focusalot blog.
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As someone who's constantly playing around with new gadgets, he knows the value of a squeaky-clean, brand-new computer. It's probably time anyway," he writes. The frequent speaker, consultant, and traveler says if he doesn't get something healthy worked into his day, he feels "useless.
Some tried and true examples include Wal-Mart s forays into organic food, Zappos s focus on customer service, and, on the negative side, Kodak s myopia and the legendary failure of leadership that resulted in the Challenger space shuttle disaster. Yet he also finds unusual examples, including Neapolitan Pizza s commitment to charitable cycling events, and the San Diego firm SDA Security s culture of innovation, communication, and trust.
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The book s anti-Machiavellian approach is trendy and humanistic, and it bears repeating by thought leaders. Faster Than Normal.
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In Nice Companies Finish First, Shankman, a pioneer in modern PR, marketing, advertising, social media, and customer service, profiles the famously nice executives, entrepreneurs, and companies that are setting the standard for success in this new collaborative world. He explores the new hallmarks of effective leadership, including loyalty, optimism, humility, and a reverence for customer service, and shows how leaders like Jet Blue's Dave Needleman, Tony Hsieh of Zappos, Steve Jobs of Apple, Ken Chenault of Amex, Indra Nooyi of Pepsi, and the team behind Patagonia harness these traits to build productive, open, and happy workplaces forthebenefit of their employees,themselves, and the bottom line.
Recensie s This book's subtitle- Why cutthroat management is over- and collaboration is in - says it all This means you can no longer treat your boss one way and the people who report to you another It seems as though politeness is back on an upward trajectory. It is a compelling argument and one that every CEO should consider. Read it and apply the lessons to ensure your company too can exploit the positive traits of nice companies and the long-term rewards that can create.
Customer Service via Social Media, with Peter Shankman – Ep.7
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